FAQs
Freuqently Asked Questions
What type of wax do you use?
We use a clean-burning coconut–soy blend for a creamy finish and long-lasting scent throw.
Are your products vegan and cruelty-free?
Yes! All our candles and body products are made with vegan ingredients and never tested on animals.
How should I care for my candle?
Trim the wick to ¼” before each burn and allow the wax to melt evenly to the edges to prevent tunneling.
My candle arrived broken — what should I do?
Email us a photo at emberaromas@gmail.com within 3 days of delivery, and we’ll send a replacement or refund.
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Do you offer local pickup?
Yes! Select local pickup at checkout, and we’ll email you when your order is ready for pickup + where to collect it.
Do you ship across Canada?
Absolutely. We carefully pack all orders and ship via Canada Post within 3–5 business days.
Can I send a candle as a gift?
Of course! Just add your gift note at checkout — we’ll include it with your order and leave out the receipt.
What’s your return policy?
Due to the handmade nature of our products, we can’t accept returns once a candle has been burned. However, if your order arrives damaged or incorrect, please reach out — we’ll make it right.